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TV app guide

Part 1: sign in and choose who is watching.

The short version

  1. Open Flanbo on your TV.
  2. Sign in with your phone (QR code) or your email.
  3. Pick who is watching.
  4. Start watching.

  1. 1.Open Flanbo

    The Flanbo welcome screen on a TV
    • Choose Get Started Free if you are new, or sign in if you already have an account.
    • The TV cannot create an account. It shows a QR code that takes you to sign-up on your phone.

  2. 2.New here? Sign up on your phone

    A QR code to sign up to Flanbo from a phone
    • Pick a plan on the TV. You can change or cancel any time from your phone.
    • Scan the QR code with your phone camera, or open the address shown.
    • Create your account and pick your plan. The TV updates by itself when your account is ready.
    • Already have an account? Choose I have an account.

  3. 3.Sign in with your phone

    A QR code and code to sign in to the TV from a phone
    • Scan the QR code, or open the address on any phone or computer.
    • Sign in to your Flanbo account and enter the code shown on the TV.
    • The TV signs in by itself. If the code runs out, choose Get a new code.

  4. 4.Or sign in with your email

    The email sign-in screen
    • Choose Use email instead and type your email with the on-screen keyboard.
    • There is no password. We email you a 6-digit code.

  5. 5.Enter your code

    The screen to enter the 6-digit email code
    • Enter the code with the number keys on your remote.
    • The code works for 5 minutes. Too many wrong tries cancels it; ask for a new one.
    • Nothing arrived? Check your spam folder, wait a minute, then request a new code.
    • If the email has no Flanbo account, the TV asks you to sign up first.

  6. 6.Create your first profile

    The prompt to create a first watch profile
    • A profile keeps your watchlist, progress and recommendations separate from everyone else’s.
    • If your account has none yet, you create one before you can watch.

  7. 7.Name it and pick an avatar

    The screen to add a profile
    • Type a name and choose an avatar.
    • Choose Standard, or Kids (12 and under). Kids profiles only show titles made for children and hide creator comments.
    • Choose Save profile.

  8. 8.Choose who is watching

    The Who’s watching screen with one profile and an Add profile tile
    • You choose a profile every time you open Flanbo, even if you only have one.
    • Use the arrow keys to highlight a profile and press OK.
    • Choose Add profile to create another. You can have up to 4 profiles; once you reach 4, the Add profile tile disappears.

  9. 9.Profile PIN

    The screen asking for a profile PIN
    • A PIN keeps a profile private. Set, change or remove it on the website, in your account.
    • A wrong PIN shows how many tries are left. After 5 wrong tries the profile locks for 5 minutes.
    • Forgot it? Reset it on the website, in your account.

Troubleshooting

The code on the TV expired
Choose Get a new code.
No email code arrived
Check spam, wait a minute, then request a new one.
“No account found”
Sign up first using the QR code.
The TV did not continue after I signed up
Wait a moment; the screen updates by itself. If it does not, go back and sign in.
I cannot add another profile
You have 4 profiles, the maximum. Remove one on the website first.
Locked out of a profile
Wait 5 minutes, or reset the PIN on the website.